Managed IT

IT operations that run quietly in the background.

Help desk, endpoint management, patching, and lifecycle support delivered against named SLAs — so your team can focus on strategic work instead of tickets.

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SLA Snapshot

  • Critical incident response: < 15 minutes
  • Standard ticket resolution: < 4 hours
  • Help desk coverage: 24/7/365

Overview

One accountable partner for day-to-day IT

Internal IT teams are most valuable focused on strategic projects, not password resets and patch cycles. Waltmilton's Managed IT practice takes ownership of day-to-day operations — help desk, device management, network monitoring — with full transparency into ticket trends and asset health, so your team can step back from the queue without losing visibility.

Capabilities

What's included

24/7 Help Desk

Tiered support with named SLAs for response and resolution, available by phone, chat, and portal.

Endpoint Management

Patching, configuration management, and asset inventory across Windows, macOS, and mobile.

Network Monitoring

Proactive monitoring and alerting on uptime, bandwidth, and device health.

Backup & Disaster Recovery

Automated backup verification and tested recovery runbooks for critical systems.

Vendor Management

Single point of contact coordinating ISPs, software vendors, and hardware procurement.

IT Asset Lifecycle

Procurement, deployment, refresh planning, and secure decommissioning.

M365 / Google Workspace Admin

Identity, licensing, and collaboration platform administration.

Onboarding/Offboarding Automation

Standardized, auditable provisioning and deprovisioning workflows.

Benefits

Why this beats hiring in-house at scale

  • Predictable monthly cost instead of variable headcount and overtime.
  • Coverage that doesn't disappear when one engineer goes on PTO.
  • Ticket and asset data you actually use for budgeting decisions.
  • A clear off-ramp — we document everything so nothing is a black box.

Our Process

Onboarding to steady-state operations

  1. 01

    Discover

    Asset inventory, network audit, and current-state documentation.

  2. 02

    Stabilize

    Close urgent gaps: patching, backup verification, access cleanup.

  3. 03

    Transition

    Knowledge transfer, runbook creation, and ticketing cutover.

  4. 04

    Operate

    24/7 help desk and monitoring with monthly reporting.

Deliverables

What you receive

  • Current-state IT asset and network inventory
  • Documented runbooks for top recurring ticket types
  • Monthly SLA and ticket trend report
  • Annual IT roadmap and refresh recommendations

Technology Stack

Tooling we deploy and manage

Microsoft Intune ConnectWise Datto RMM Jamf ServiceNow Microsoft 365 Google Workspace Veeam

Industries

Where we operate

Professional Services
Healthcare
Manufacturing
Higher Education

Pricing

Transparent engagement tiers

Essentials

From $45/user/mo

Help desk and endpoint management for a single-site environment.

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Most Popular

Business

From $75/user/mo

Adds 24/7 monitoring, backup/DR, and vendor management.

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Enterprise

Custom

Multi-site, multi-region operations with dedicated account engineering.

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Case Studies

Proof, not promises

Manufacturing

Multi-plant manufacturer cuts ticket backlog by 80% in 90 days

Consolidated four regional IT vendors into one managed service with unified reporting.

Higher Education

University reduces device refresh costs 22% with lifecycle planning

Implemented structured asset lifecycle management across 6,000+ endpoints.

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FAQ

Common questions